Handles customer inquiries via email, chat, and phone. Processes orders, refunds, and exchanges. Maintains positive customer relationships and protects brand reputation.
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Manages Shopify store operations, updates products, integrates apps, handles technical issues, and optimizes store performance. Keeps store running smoothly.
Creates and manages email campaigns, builds automation flows, segments audiences, and optimizes for conversions. Drives repeat purchases and customer retention.
Processes returns and refunds quickly and professionally. Handles customer concerns, enforces policies fairly, and identifies fraud patterns.